You delete your account in the app itself: Profile → Delete account. You do not need to write to us for it.
What happens when you delete
The account is deactivated immediately and permanently deleted after 30 days. Within those 30 days you can cancel the deletion and keep the account. Signing in does not undo it on its own: the app tells you the account is scheduled for deletion and asks you to confirm. Once you confirm, profile, favourites and access come back unchanged.
Your email address stays bound to the account for the length of that period.
This does not end your subscription. It continues in the app store until you cancel it there. These are two separate things. So cancel first (Cancel your subscription) if you want to end both.
Once the period has passed, we
- revoke your active access,
- remove your tourist profile and your sign-in,
- decouple retained proofs of purchase from your profile,
- record a technical proof of the deletion, without a name and without an email address, which is removed once it is no longer needed for that purpose, and
- do not keep your deleted email address or your display name.
What is kept
Some purchase, payment, tax and legal records are kept in depersonalised form for as long as the law requires (see the privacy notice).
Specifically, these are booking records and tax-relevant documents, for which the law prescribes retention periods depending on the type of document (§ 147 German Fiscal Code, § 257 German Commercial Code), counted from the end of the calendar year in which the record arose. They are kept depersonalised as far as that is possible.
Deletion without the recovery period
If you want permanent deletion without the 30-day recovery period, write to us through the Contact page. Legal erasure requests, in particular under Article 17 GDPR, are handled without undue delay, subject to the statutory conditions — the recovery period does not limit your data protection rights.
If you cannot delete in the app
If you have no access to the app’s deletion function, write to us through the Contact page and we will handle your deletion request manually.