Contact
E-mail: support@citily.de
Phone: +49 152 34740868
The same point of contact appears in the Legal notice and is given in the store listings.
Language
Our replies come in English. The articles in the Support Center, by contrast, exist in five languages, and the legal texts on this site are not affected by any of this.
Look here first, often faster
The Support Center answers the questions that come up most often: subscription and prices, payments and invoices, account and password, and the app itself — map, location, sound and offline use. The same answers are available in the app under Profile and Support Center.
What we help with
- Account & access: signing in, access to purchases, account deletion.
- Playback: problems with audio, location or the map.
- Payment & refund: see Withdrawal & Refunds.
- Data & privacy: access requests, deletion, error reports; see Privacy notice.
What to have ready
So that we can help quickly, please tell us the city or the purchase concerned, what happened and since when. For access problems within a valid period we can usually restore access on the server side.
Refund requests
Refunds for a change of mind are not offered; statutory rights and support remedies for faulty, unavailable, duplicate, unauthorised or materially misdescribed purchases remain in place. Details under Withdrawal & Refunds.