1. Immediate access on purchase
A paid Premium subscription grants access immediately: purchase and unlocking are the same event. Access applies to the month paid for and renews automatically until you cancel in the app store; after cancellation it remains in place until the end of the month already paid for.
Before the purchase, you expressly confirm in the store's checkout that immediate access to digital content begins.
With that confirmation you expressly request that provision begin immediately. For digital content the right of withdrawal lapses as soon as the service has been supplied in full (Section 356(5) BGB (German Civil Code)).
Since Premium is a subscription, withdrawal from the contract remains possible within 14 days; a proportionate amount falls due for the period already used (Section 357 BGB). Refunds are handled by the app store you bought through.
2. No refund for a change of mind
A refund for a change of mind is not offered. Refunds remain possible in defined cases: statutory rights and support remedies for purchases that are faulty, unavailable, duplicate, unauthorised or materially misdescribed remain unaffected and are carried out through the server-side remedy path and the auditable operator refund or correction.
3. Statutory rights
Your statutory warranty and consumer rights are unaffected by these rules.
4. Processing
Refunds, disputes, chargebacks and withdrawals are handled server-side and are auditable. Each one produces a corrected tax or invoice record (credit note).
5. How to request a refund
Get in touch via Contact and describe the purchase and the problem, for example failed access, a double charge or content that is unavailable. We review the case against the defined cases named above.